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Paid but can't access on the app

If you have paid but are unable to access content on the Univision app, follow these steps to resolve the issue:

 

Step 1: Force Quit the Univision App

  1. Close the Univision app completely on your device.
  2. Wait for approximately 5 minutes before reopening the app.

 

Step 2: Reopen the App

After waiting 5 minutes, reopen the Univision app. Your subscription should automatically sync with your account, and you’ll be able to access and view content without further issues.

 

Step 3: Restore Purchase (If You’re Still Prompted to Subscribe)

If you’re still being asked to subscribe, follow these steps to restore your purchase:

  1. Open the menu in the Univision app.
  2. Select My Subscription.
  3. Tap Subscribe Now.
  4. Choose Restore Purchase to sync your subscription.

 

If you continue to experience issues, please don’t hesitate to contact our support team. We’re here to help and want to ensure you have the best possible experience with the Univision app.